FAQ
FAQ
Are the products new?
Product condition may vary. Products may include new, overstock, open-box, or clearance inventory.
The applicable condition and important product details are provided on the individual product page.
Why are some products priced lower?
Some products may be offered at reduced prices because they are overstock, open-box, clearance, discontinued, or otherwise discounted inventory.
Pricing and availability may vary by product.
What does “open-box” mean?
Open-box generally means that the original packaging has previously been opened or may show signs of handling.
Depending on the item, the product itself may also have minor cosmetic imperfections. Important known condition details are disclosed on the product page when applicable.
Are open-box products used?
Not necessarily. Open-box describes the packaging or condition category and does not by itself mean that a product has been extensively used.
Customers should refer to the individual product description for the stated condition.
Are the products tested or inspected?
When a product is specifically described as tested or inspected, it has undergone the applicable inspection or testing process before being offered for sale.
Products should not be assumed to have been tested or inspected unless this is stated in the product description.
Will I receive the exact product shown in the photos?
Product photos are intended to represent the item being sold. Packaging, accessories, cosmetic condition, or minor product details may vary when clearly disclosed on the product page.
For products where condition varies from unit to unit, customers should review the product description carefully before purchasing.
Do products include the original packaging?
Not always. Overstock and new products may include original packaging, while open-box and clearance products may arrive in original, replacement, or protective packaging.
Packaging information may vary by item.
Do products include accessories?
Included accessories vary by product. Customers should review the product description to determine what is included.
Items not stated as included should not be assumed to be included.
Is there a warranty?
Eligible products may include limited warranty coverage.
Warranty periods and terms can vary by product. Customers should review the product page and Warranty Policy for applicable coverage.
Can I return an item?
Eligible products may be returned according to the applicable Return and Refund Policy.
Return eligibility, time limits, product-condition requirements, and any exclusions are governed by that policy.
What if my item arrives damaged?
Customers should inspect their order after delivery.
If an item arrives damaged, incorrect, or with a material issue, the problem should be reported as soon as reasonably possible. Photos of the product, packaging, shipping label, and damage may be required to evaluate the request.
What if I receive the wrong item?
If the item received is materially different from the item ordered, a resolution request should be submitted with the order information and supporting photos when applicable.
How long does shipping take?
Orders are typically processed within 2-3 business days. Estimated delivery is typically 5-8 business days after processing.
Delivery times are estimates and may be affected by the destination, carrier delays, weather, holidays, address issues, or other circumstances outside our control. Please review our Shipping Policy for additional details.
Will I receive tracking information?
When tracking is available for an order, tracking information will generally be provided after the shipment has been processed by the carrier.
Tracking updates and delivery estimates are ultimately subject to the carrier.
Can I cancel or change an order?
Cancellation or modification requests should be submitted as soon as possible.
Once an order has entered processing or has shipped, it may no longer be possible to cancel or modify it.
Are clearance items final sale?
Clearance or discounted pricing alone does not make an otherwise eligible item final sale.
Certain products may have specific return restrictions for health, safety, customization, or other reasons disclosed on the product page. Please review the product listing and Return and Refund Policy before ordering.
Are prices and inventory guaranteed?
Prices, promotions, and inventory availability may change without notice, subject to applicable law.
Adding an item to a cart does not necessarily reserve inventory unless the checkout process states otherwise.
How can I get help with an order?
Contact us at brodykirschbaum@disposable.com and include your order number and the email address used at checkout so we can assist you more efficiently.